Returns (and exchanges)

Returns and exchanges can be managed at the order level using the following steps.

1. Create a return using the Return button on the order page.

2. Email, print the RMA, as required.

3. Create the return label on the same screen using the Return label button (it will correctly pre-populate that it’s a return label).

4. Receive/Approve the credit once you have received the returned items.

5. (optional) for Exchanges - use the “Exchange” button at the top of the original order to create the “New” exchange order. This will copy any promo codes, sales tax, shipping and billing data. You just need to enter the items and save. This removes the need to alter the original order, even for exchanges.

6. (optional) for Exchanges - to process a payment or apply an existing credits or gift cards navigate to the full exchange order screen to perform those actions.

Exchange payments/credits

To apply a return credit from the original order to the exchange order, use the following steps.

1. Once the return has been approved on the original order choose the “refund” button on the original payment (Stripe/PayPal)

2. In the Quick refund dialog choose the “Credit” tab to create an “open” credit for this refund.

3. After confirming the amount click the Submit button to complete the refund credit.

4. Navigate to the exchange order and you will see this new open credit that you can click the “Apply” button on to apply to the exchange order.